Terms and Conditions

These Terms and Conditions (hereinafter referred to as "Terms") define the rules and conditions for using the website chargeback-expert.ru (hereinafter referred to as "Website") and services provided by Chargeback Expert (hereinafter referred to as "we," "our company," "company").

By using our Website and services, you agree to these Terms. If you do not agree with these Terms, please do not use our Website and services.

1. Definitions

In these Terms of Use:

• "User," "you," "your" means any individual or legal entity that uses the Website or the company's services;
• "Services" means services provided by Chargeback Expert, including consultations on the chargeback procedure, preparation of documents for chargeback, and support during the chargeback procedure;
• "Content" means any information, texts, images, videos, audio, and other materials posted on the Website;
• "Chargeback" means the procedure for returning funds through the card-issuing bank.

2. Website Usage

2.1. General Rules of Use

By using our Website, you agree to:

• Use the Website in accordance with these Terms and applicable law;
• Not disrupt the operation of the Website and not attempt to gain unauthorized access to protected sections of the Website;
• Not use automated scripts or programs to collect information from the Website;
• Not distribute malicious software through the Website;
• Not take actions that may lead to excessive load on the Website infrastructure.

2.2. Registration and Accounts

Some features of the Website may require account registration. When creating an account, you agree to:

• Provide accurate, current, and complete information about yourself;
• Keep this information up-to-date;
• Be responsible for the security of your password and account;
• Notify us immediately of any unauthorized use of your account.

2.3. Intellectual Property

All content presented on the Website, including texts, graphics, logos, images, audio, video, software, and other materials, is protected by copyright laws, trademarks, and other intellectual property protection laws.

You may view, print, and download copies of content from the Website solely for personal, non-commercial use, provided that you maintain all copyright notices and other proprietary notices.

You may not reproduce, distribute, modify, create derivative works, publicly display, or use the Website content for commercial purposes without our prior written consent.

3. Services

3.1. Service Description

Chargeback Expert provides the following services:

• Consultations on chargeback issues;
• Assessment of chargeback prospects in specific cases;
• Preparation of documents for the chargeback procedure;
• Support during the chargeback procedure;
• Legal support in disputes with banks and commercial organizations.

3.2. Service Provision Procedure

To receive services, you need to:

1. Submit a request on the Website or contact us using the provided contact information;
2. Provide necessary information and documents to evaluate your case;
3. Enter into a service agreement (if necessary);
4. Pay for services according to established rates (if applicable).

3.3. Payment for Services

The cost of services is indicated on the Website or determined individually depending on the complexity of the case. The company operates on a "no result — no payment" principle for most services related to the chargeback procedure. This means that the main payment is charged only in case of successful return of funds.

Some consulting services may be paid for separately, which will be communicated to the client in advance.

3.4. Limitations of Liability

We make every effort to successfully recover our clients' funds; however, we cannot guarantee a positive result in every case, as the final decision is made by banks and payment systems.

The company is not responsible for:

• Decisions made by banks and payment systems regarding chargeback;
• Actions or inactions of third parties involved in the chargeback process;
• Lost profits or any other indirect losses;
• Inability to provide services due to force majeure circumstances.

4. User Obligations

4.1. Accuracy of Information

You agree to provide accurate and complete information when using our services. Providing false or incomplete information may result in the inability to provide services or their improper quality.

4.2. Cooperation

For successful chargeback procedures, your active cooperation is necessary, including timely provision of requested documents and information, signing necessary papers, and following recommendations from our specialists.

4.3. Compliance with Law

You agree to use our services only for lawful purposes and not request chargeback procedures in cases where there are no legal grounds. The company reserves the right to refuse to provide services if there are reasons to believe that the client is acting in bad faith or in violation of the law.

5. Confidentiality

We respect your privacy and are committed to protecting your personal information. Detailed information about the collection, use, and protection of your data is contained in our Privacy Policy.

6. Disclaimer of Warranties

The Website and services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee that:

• The Website will operate continuously and without errors;
• Defects in the Website's operation will be corrected;
• The Website and the server on which it is hosted are free from viruses or other harmful components;
• Use of the Website and services will lead to specific results.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Chargeback Expert, its directors, employees, partners, and agents are not liable for:

• Any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or services;
• Any damages related to unauthorized access to your personal data;
• Any damages related to delays or failures in the Website's operation;
• Any damages arising from the actions of third parties.

The company's total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to the company for services, or $75 (5000 rubles), whichever is less.

8. Termination of Access

We reserve the right at any time and for any reason to:

• Change, suspend, or terminate the operation of the Website or any part of it;
• Restrict or terminate your access to the Website or any part of it;
• Refuse to provide services.

9. Changes to the Terms

We may update these Terms from time to time. All changes will be published on this page with the date of the last update. We recommend periodically checking this page to stay informed of any changes.

By continuing to use our Website and services after changes to the Terms, you confirm your agreement with the updated terms.

10. Applicable Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Russian Federation. Any disputes arising in connection with the use of the Website or services shall be resolved through negotiations. In case of failure to reach an agreement through negotiations, disputes shall be resolved in court in accordance with the legislation of the Russian Federation.

11. Final Provisions

These Terms constitute the entire agreement between you and Chargeback Expert regarding the use of the Website and services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in force.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12. Contact Information

If you have questions, comments, or requests related to these Terms, please contact us:

Chargeback Expert
Address: 4 Paula Cliffs, Benstad G43 1HQ
Email: [email protected]
Phone: +440463935978