Privacy Policy

This Privacy Policy describes how Chargeback Expert (hereinafter referred to as "we," "our company," "company") collects, uses, stores, and protects information about users (hereinafter referred to as "you," "user") of the chargeback-expert.ru website (hereinafter referred to as "Website").

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

When using our Website, we may request the following personal information from you:

• First and last name
• Contact information (email, phone number)
• Identification documents (when necessary for providing services)
• Information about bank transactions and payments (when necessary for the chargeback procedure)
• Other information you choose to provide to us

1.2. Automatically Collected Information

When you visit our Website, we automatically collect the following technical information:

• IP address of your device
• Browser type and version
• Device type and operating system
• Access time and date of visit
• Pages you visit on our Website
• Time spent on the Website
• Referring websites and websites you navigate to

1.3. Information from Cookies

We use cookies and similar technologies to improve the Website's performance, analyze traffic, and provide a personalized experience to users. You can learn more about cookies in the relevant section of this Policy.

2. Purpose of Collection and Use of Information

We collect and use information for the following purposes:

• Providing services and information requested by you
• Processing consultation requests and providing chargeback services
• Communicating with you regarding our services
• Improving and optimizing our Website's performance
• Analyzing the use of our Website and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending informational and marketing materials (with your consent)

3. Storage and Protection of Information

We take all necessary technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Data encryption during network transmission
• Restricting access to personal data
• Regular updates of security systems
• Physical protection of servers and databases

We store your personal information only for the period necessary to achieve the purposes for which it was collected, or to comply with legal requirements.

4. Sharing Information with Third Parties

We do not sell, exchange, or transfer your personal information to third parties without your consent, except in the following cases:

• To partners and contractors who help us provide services (e.g., banks and payment systems for the chargeback procedure)
• If necessary to comply with the law or a court decision
• To protect the rights, property, or safety of our company, our users, or third parties
• In case of reorganization, merger, or sale of our company

In all cases, we require third parties to maintain the confidentiality of your information and use it only for specific purposes related to the provision of our services.

5. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve user experience, analyze Website usage, and personalize content.

5.1. What Are Cookies

Cookies are small text files that are stored on your device when you visit the Website. They help the Website remember your preferences and actions, making your interaction with the Website more efficient.

5.2. Types of Cookies We Use

We use the following types of cookies:

• Necessary cookies — provide basic Website functionality
• Functional cookies — remember your preferences and settings
• Analytical cookies — help analyze Website usage and improve its performance
• Marketing cookies — used to display relevant advertisements

5.3. Managing Cookies

You can manage the use of cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from websites. However, please note that disabling some cookies may affect the functionality of our Website.

6. Your Rights

Regarding your personal information, you have the following rights:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information under certain circumstances
• The right to restrict the processing of your personal information
• The right to object to the processing of your personal information
• The right to withdraw consent to the processing of personal information
• The right to data portability

To exercise these rights, you can contact us using the contact information provided in the "Contact Information" section of this Policy.

7. Information About Children

Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we may have collected information from a child under 18, please contact us, and we will take steps to delete such information.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. All changes will be published on this page with the date of the last update. We recommend periodically checking this page to stay informed of any changes.

By continuing to use our Website after changes to the Privacy Policy, you confirm your agreement with the updated terms.

9. Contact Information

If you have questions, comments, or requests related to this Privacy Policy or the processing of your personal information, please contact us:

Chargeback Expert
Address: 4 Paula Cliffs, Benstad G43 1HQ
Email: [email protected]
Phone: +440463935978