Refund Policy

This Refund Policy (hereinafter referred to as "Policy") describes the terms and conditions for refunding payments for services provided by Chargeback Expert (hereinafter referred to as "we," "our company," "company").

Please carefully read this Policy before paying for our services. By paying for Chargeback Expert services, you agree to the terms of this Refund Policy.

1. General Provisions

Chargeback Expert provides services for the recovery of funds through the chargeback procedure. Our business model is based on the "no result — no payment" principle, which means:

• We charge a commission only in case of successful recovery of your funds;
• The commission amount is a certain percentage of the recovered amount (usually 20-30%, depending on the complexity of the case);
• The commission is charged after the actual receipt of the recovered funds to your account.

Some additional services, such as initial consultation or preliminary assessment of case prospects, may be provided free of charge or for a fixed fee, which you will be informed about in advance.

2. Refund of Advance Payments and Fixed Payments

2.1. Conditions for Advance Payment Refund

In some cases, we may request an advance payment to cover initial expenses related to the consideration of your case. The advance payment may be refunded in the following cases:

• If you refuse services before work on your case begins — 100% refund of the advance payment;
• If we refuse to handle your case after preliminary assessment — 100% refund of the advance payment;
• If you refuse services after work has begun but before filing a chargeback application — refund of the advance payment minus actual expenses incurred.

2.2. Conditions for Fixed Payment Refund

For some services, such as in-depth case analysis or preparation of specialized documents, a fixed fee may be charged. Refund of such payments is made in the following cases:

• If the service was not provided due to our fault — 100% refund of the payment;
• If you refuse the service before it begins — 100% refund of the payment;
• If you refuse the service during its provision — refund proportional to the unfulfilled part of the work.

2.3. Refund Timeframes

Refund of advance payment or fixed payments is made within 14 business days from the decision to refund. The refund is made using the same method by which the payment was made, unless otherwise agreed by the parties.

3. Commission for Successful Chargeback

3.1. No Commission Refund

The commission for successful chargeback (percentage of the recovered amount) is not refundable, as it is charged only after you actually receive the recovered funds, which confirms the successful provision of the service.

3.2. Exceptions

In exceptional cases, if it is proven that the return of funds occurred not as a result of our actions but for other reasons, a review of the commission amount charged may be possible.

4. Refusal to Provide Services

We reserve the right to refuse to provide services in the following cases:

• If we have reason to believe that the chargeback is requested unreasonably or in violation of the law;
• If the client has provided false information or documents;
• If after preliminary assessment we believe that the chances of a successful chargeback are extremely low;
• If the client violates the terms of the contract or behaves unethically towards our employees.

In case of refusal to provide services for the reasons specified, any advance payment will be refunded minus actual expenses incurred.

5. Refund Request Procedure

To request a refund, you need to:

1. Send a written application for a refund to email: [email protected];
2. In the application, specify: full name, contact details, date and amount of payment, payment method, reason for the refund request;
3. Attach a copy of an identification document and proof of payment (receipt, account statement);
4. If necessary, provide additional information upon the company's request.

We will review your request within 10 business days and notify you of the decision.

6. Force Majeure

In case of force majeure circumstances, such as natural disasters, military actions, changes in legislation, or decisions of government authorities that make it impossible to provide services, the company reserves the right to suspend the provision of services for the duration of such circumstances or terminate the contract with a refund of the unused portion of the advance payment.

7. Confidentiality

All information provided by you during the service provision process is confidential and will not be disclosed to third parties, except in cases provided for by law or when disclosure of information is necessary for the provision of services (for example, when interacting with banks and payment systems).

Detailed information about the collection, use, and protection of your data is contained in our Privacy Policy.

8. Changes to the Refund Policy

We may update this Refund Policy from time to time. All changes will be published on this page with the date of the last update. Changes take effect from the moment of their publication on the Website and apply to all new service orders.

For orders placed before changes are made, the version of the Policy that was in effect at the time of placing the order applies.

9. Applicable Law

This Refund Policy is governed by and construed in accordance with the laws of the Russian Federation. Any disputes arising in connection with this Policy shall be resolved through negotiations. In case of failure to reach an agreement through negotiations, disputes shall be resolved in court in accordance with the legislation of the Russian Federation.

10. Contact Information

If you have questions, comments, or requests related to this Refund Policy, please contact us:

Chargeback Expert
Address: 4 Paula Cliffs, Benstad G43 1HQ
Email: [email protected]
Phone: +440463935978